This Privacy Policy is written for Hong Kong and is intended to be general information. It does not constitute legal advice.
Overview
This Privacy Policy explains how we collect, use, disclose, and protect personal data when you visit or interact with our website (the “Site”) and related services.
We handle personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (“PDPO”).
Personal data we collect
We may collect personal data that you provide to us directly, such as:
- Contact details (e.g. name, email address, phone number)
- Enquiry or message content you submit via forms, email, or messaging channels
- Order, billing, and delivery details (if applicable)
- Workshop/event registration details (if applicable)
We may also collect technical and usage data automatically, such as:
- Device and browser information
- IP address (which may be considered personal data)
- Pages viewed, time spent, referral source, and general usage statistics
- Cookies or similar identifiers (see “Cookies” below)
How we use your personal data
We may use personal data to:
- Respond to enquiries and provide customer support
- Provide, operate, and improve the Site and our services
- Process orders, registrations, payments, or deliveries (if applicable)
- Send service-related communications (e.g. confirmations, updates)
- Send marketing communications where permitted or where you have consented (you can opt out at any time)
- Prevent fraud, secure our systems, and comply with legal obligations
Legal basis / grounds for processing
Where applicable under the PDPO, we process personal data based on one or more of the following:
- Your consent (e.g. subscribing to updates)
- Performance of a contract (e.g. fulfilling an order or registration)
- Our legitimate interests (e.g. running and improving the Site, preventing abuse), balanced against your rights
Disclosure of personal data
We may share personal data with:
- Service providers who support our operations (e.g. website hosting, analytics, email service providers, payment processors, logistics providers)
- Professional advisers (e.g. auditors, accountants, lawyers) where necessary
- Government or regulatory authorities where required by law
We do not sell personal data.
Data retention
We keep personal data only for as long as necessary for the purposes described above, unless a longer retention period is required or permitted by law. We may retain certain records for accounting, dispute resolution, and compliance purposes.
Cookies
We may use cookies and similar technologies to:
- Enable core site functionality
- Understand site usage and improve performance
- Remember preferences (where applicable)
You can control cookies through your browser settings. If you disable cookies, some parts of the Site may not work properly.
Data security
We use reasonable administrative, technical, and physical safeguards designed to protect personal data. However, no method of transmission over the internet or electronic storage is completely secure.
Your rights
Depending on the circumstances and as provided under the PDPO, you may have the right to:
- Request access to your personal data
- Request correction of your personal data
- Withdraw consent (where processing is based on consent)
To make a request, contact us using the details below. We may need to verify your identity before fulfilling your request.
Third-party links
Our Site may contain links to third-party websites or services. Their privacy practices are governed by their own policies. We are not responsible for third-party privacy practices.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated effective date.
Contact us
For questions or requests regarding this Privacy Policy, please contact:
- Email: info@seedtocup.hk